RIMELINE Call Center specializes in providing inbound and outbound outsourced customer management solutions with an emphasis on tiered technical support and first call resolution customer service. With our BPO services, you can quickly automate business processes and increase productivity using proven workflow management tools and integration software packages.We provide the type of support you want – phone, social media, chat, text, or email – and easily manage it from one unified queue and a flexible, pay-as-you-go, always up-to-date, cloud technology.
We are passionate about building an organization that is valued by our clients, employees, business partners, investors and the community at large. Our management team comprises accomplished professionals from leading global organizations.We deliver proven technology that helps deliver exceptional customer experiences while decreasing costs and increasing revenues.
We support Agents in their efforts to continually improve account specific knowledge and skills. RIMELINE’s Quality Assurance Team monitors a percentage of calls from each Account for overall continued excellence across the board.
BOARD OF DIRECTORS
OUR TEAM encapsulates our honoured manager and director ,who have strong visionary and believed in uplifting the society and people. They remains actively involved running in the company and setting overall product strategy.They have extensive experience in managing and growing in high-growth startups. They are award-winning creative team, whose work encapsulates all efforts for the company.Each day is an opportunity for them to either improve their efficiency, or learn from their efforts and experience.
GROWTH happens when you keep the customers you’ve got and reach the ones you don’t.
Deep industry experience
We’ve been working with contact centers for a long time. We really understand your challenges and built our technology to solve them. Our expertise are passionate about building an organization that is valued by our clients, employees, business partners, investors and the community at large.
We bring a cloud technology which is flexible, pay-as-you-go and always up-to-date. We belive in comprising accomplished professionals from leading global organizations.
RIMELINE was established on september, 2015 in India. Our company is a coordinated system of people, processes, technologies and strategies that provides access to information, resources, and expertise, through appropriate channels of communication, enabling interactions that create value for our customer.
We work with all members of RIMELINE’s team in order to provide the excellent customer service skills that keep us in the forefront of excellent service. RIMELINE Call Center Account Manager’s monitoring is in place to support Agents in their efforts to continually improve account specific knowledge and skills. RIMELINE’s Quality Assurance Team monitors a percentage of calls from each Account for overall continued excellence across the board. Not only do we offer the traditional line up of call center services, we are also able to provide a cloud contact center platform ,utilizing our own in-house employees with full support while benefiting from our industry experience.
Person to person or business to business, no one gives you the power to communicate more effectively. We are the igniter of business agility in today’s world, offers process automation and optimization as a form of technology-enabled continuous improvement. We belive in transformational mode, taking work to where clients want them to.
“WE ARE HERE ONLY FOR YOU”