PERFORMANCE EVALUATION SERVICES

RIMELINE specializes in providing inbound and outbound outsourced customer management solutions with an emphasis on tiered technical support and first call resolution customer service. In our industry, the only thing that matters is if you will be able to deliver.  There is no descrimination and our team works with full cheerfullness.

We provide full Benefits to our employees in terms of dental and health coverage, low work volume and Prestige. This is in complete contrast to companies in other industries which only make these payments upon regularization and some don’t even make them.

We have coordinated system of people, processes, technologies and strategies that provides access to information, resources, and expertise, through appropriate channels of communication, enabling interactions that create value for the customer. So hurry up.

CHAT SUPPORT

Live Chat Support is the most interactive of all online support methods – but it does require expert Live Chat Support operators, and that is one reason why more and more businesses and organizations are opting to outsource this service.

Live Chat Support enhances customer confidence because prospective buyers are reassured that they will be able to access Live Chat operators before, during and after the purchasing process. It is Cost-effective and helps you to grow better.

BACK-END SUPPORT

We provide our clients effective Backend Support which is as per their requirements. These services are offered by our skilled professionals with good analytical skills and communication skills. Our backend Personnals are our backbones.

Our wide range of backend support include data entry services, data analysis, e-accounting and reconciliation. Further, all our services are offered within the estimated time frame as stated by the clients.

CONTACT CENTER

Contact center is a place where things happen fast. We and our team are well-trained and organised to help you. We belive in  superior customer satisfaction.We manage your technology 24/7/365 so you don’t have to worry about it.

We provide system updates and upgrades, a knowledge base with information and training, a single point of contact for each of your issues and use Adaptive Organization methodology to quickly resolve issues and communicate with you.

TELEMARKETING SERVICES

In Telemarketing services  the key segments are business process outsourcing and short- term migration. It refers to the telephonic surveys, which are generally carried out over the phone. Both medium and large sized business ventures make use of telemarketing services.

Telemarketing is cost-effective when compared to hiring sales people.These services can help a business in marketing their new products or services in a successful manner.

TECHNICAL  SUPPORT

RIMELINE offers dedicated agent Technical Support on a 24×7×365 basis, allowing our clients to focus on more complex queries or tier 2 and 3 support questions. RIMELINE will work to ensure your agents become true extensions of your team, knowledgeable in your products and services.

We provide higher levels of service quality, quicker responses, and problem resolution means happier customers, and that translates to healthier bottom lines.

INBOUND SALES

Inbound sales and Order taking has become one of the prominent businesses with an increase in demand for different products in the market.These services enables to reach to a larger section of the audience within a short span of time.

Phone order taking helps to satisfy the immediate requests of the customer to know more about the product after coming across advertisements related to the product.The buyers prefer to place orders by talking to a live person on phone.

LIVE CHAT

RIMELINE, a leading outsourcing company in India, offers cost-effective Live Chat Support services to customers world-wide. Our comprehensive live chat support provides personalized customer service for various technical as well as non-technical products and services.

Combining LivePerson’s industry-leading live chat technology with us certified chat agents or ‘eReps’, and a specialized management structure will bring success to online customer service.

REAL-TIME SUPPORT

Real-time support is the process of delivering Interactive Voice Response or information about their  process. Real-time visitor monitoring is a powerful and very useful part to provide Support live chat system.

The RIS system not only supports the classic strategic functions of data warehousing for deriving information and knowledge from past enterprise activity, but it also provides real-time tactical support to drive enterprise actions.

TRANSACTION PROCESSING

RIMELINE has worked with leading Business Process Outsourcing firms and their clients to streamline processes and improve service. Having been involved on both sides of  relationship (provider and customer), RIMELINE is highly effective in recognizing opportunities for both.

The team of a transaction processing ,evaluate the entire operating base, including technology, sales and marketing, organization structure and location strategy.

Your business. Our solution.We love helping business grow.